Tigerapex.com

Tigerapex Limited T/A Tigerapex.com require that all its employees, agents and appointed representatives treat all customers fairly. The FSA recognises that the principles of treating customers fairly (TCF) should also serve the wider business interests of the organisation, with the ultimate objective to build a balance of information and understanding between a firm, its associates and its customers. Emphasis on the fair treatment of customers can only be beneficial in creating greater confidence in the industry and the FSA expects its principles be adopted and supported by the leaders of all employees and associated firms. The key to achieving this is to embed the principles of TCF in the strategy and to build it into the firm’s culture and day-to-day operations, TCF is therefore an ongoing strategy. Tigerapex Limited T/A Tigerapex.com is committed to understanding and meeting the needs of its customers and delivering products and services that exceed their expectations. We are passionate and determined about improving our service delivery across the whole business while offering friendly customer care that is efficient, consistent and FSA compliant. How this works in practice is detailed below:-

Before, during and after the sale, customers should be treated fairly and without any tendency to oversell products. An important point is not to forget that Tigerapex Limited T/A Tigerapex.com are not authorised by the FSA in providing 'advice' to its customers about its products nor the products of its competitors. We are authorised only to explain what is on offer and must allow the customer to decide if they wish to take up our offer or not, as the case may be.

Tigerapex Limited prides itself on providing excellent customer care. However, we accept that there are times when we get it wrong and that you need to bring these instances to our attention in writing so that we can resolve your complaint. We keep all correspondence concerning any issues or complaints for at least the minimum time recommended by the FSA or any other regulatory office that may have any bearing on the process.

Issues that you may have about Tigerapex Limited are likely to fall into 3 different categories and we would be grateful if you would follow the appropriate route for your issue as outlined below, our address for correspondence is Tigerapex.com, Unit 5, Garston Way, Birmingham, B43 5JT. Please always use guaranteed postal methods (i.e. Signed for or recorded delivery)

Complaints concerning sales or after sales

In the first instance telephone either director at Tigerapex Limited. If they are unable to resolve your complaint, please put your complaint in writing marked for the attention of the customer care, Tigerapex Limited; Please send via guaranteed delivery methods, address above.

Customer care will respond to your complaint within no more than 14 working days; if we require further time we will ensure you are kept up to date at least every 14 working days.If you find the response to be unsatisfactory, or we do not respond within the given timescales, please send a copy of your original complaint, together with any response you have received to the directors, to the address above. They will respond within 14 days.

We are confident that the above process will resolve your complaint to your satisfaction, but if you do not feel this is the case having exhausted the process, you are of course at liberty to take external advice. Any correspondence from external agencies should be addressed to Customer Care at the above address.

Complaints concerning consumer credit

Please follow the steps above. However, if you do not feel that having followed these steps your complaint has been satisfactorily resolved you have the right to refer your complaint to the Financial Ombudsman and/or the Financial Services Authority.

Details about how to contact the Financial Services Authority may be found at www.fsa.gov.uk or by telephoning 0207 066 1000

Details about how to contact the Financial Ombudsman can be found at www.financial-ombudsman.org.uk or by telephoning 0845 080 1800

Complaints concerning general insurance sales, consumer credit, warranty, GAP, payment protection, shortfall, or any insurance related product.

Complaints concerning general insurance sales can take a little longer to investigate and resolve than other complaints as they involve third party insurers.

Please put your complaint in writing by letter to a director of Tigerapex Limited who will forward your details to Lackenby Finance (www.carcreditfor.me.uk) as they act on Tigerapex Limited behalf concerning insurance sales. They are separately registered with the FSA. The Director will acknowledge your complaint in writing within 14 working days. The Director will write to you with their findings within a further 14 working days, unless we have no response from Lackenby Finance www.carcreditfor.me.uk  We will then pass you details directly of the complaint procedure from Lackenby Finance www.carcreditfor.me.uk within 14 working days.

If you do not feel that having followed these steps your complaint has been satisfactorily resolved you have the right to refer your complaint to the Financial Ombudsman and/or the Financial Services Authority (see above for contact details)

Our complaints procedure as detailed above is available to download or print here

Our standard issue resolution form (C14A) is available here to download or print

Our key facts statements regarding consumer credit agreements is available here to download or print

A subject data access request form is available here to print or download

CCTV - Tigerapex limited use CCTV at all locations and images are recorded 24 hours a day, 7 days a week for purposes of crime prevention and fraud avoidance. These are held for 7 years and will be passed to police or any enforcement agencies as requested. You consent to this by entering any premises controlled, rented by, or in use by Tigerapex limited.

This webpage, it contents, pictures, wording, and layout plus that of Tigerapex are copyright Tigerapex limited. Any duplication or copying of any part or whole will result in legal action. Tigerapex limited is a UK registered company. All intellectual property remains the sole property of Tigerapex Limited. Company registration number 5347756. Tigerapex is a wholly owned part of Tigerapex Limited and trading name. E&OE. caveat emptor. Full terms available in writing on request. Information you supply in your application will be disclosed to lenders for the purpose of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in assessing applications from you and members of your household for credit in the future. Lenders will cross-check this information with other lenders to prevent fraud and may use this information for statistical and/or marketing purposes. All financing subject to status. Insurance products are optional and do not affect your ability to gain credit or your credit limit. All finance and insurance is sold by Lackenby Finance who Tigerapex Limited outsource all financial service provision to.  All rights reserved Tigerapex Limited - Unit A2 Guy Motors Industrial Park, Park Lane, Wolverhampton, WV10 9QF. Typical APR 22.9% ***=At least 9 months. **=If available. *= in the event of a warranty claim, claim limit ranges from £500 - £5000 dependant on mileage and age of vehicle at inception date, further terms apply. Business and export sales are excluded from warranty offers.